As you may be aware, the government announced on Thursday 28th May that dental practices can start to re-open from Monday 8th June. The manner in which this announcement was made came as a complete shock to the dental profession who were informed, via Boris Johnson’s Coronavirus briefing on the news, without any prior consultation or warning.
It is anticipated that the dental profession will return on a phased basis in order to comply with the new ways of working which will be defined by the Standard Operating Procedure (SOP) guidance anticipated to be released by Public Health England (PHE) week commencing Monday 1st June. The dental profession has been requesting this guidance for a number of weeks so dental practices can prepare to re-open in a timely manner.
The forthcoming SOP guidance will confirm the level of PPE and other measures that dental practices will need to adopt in order to maintain the safety of their dental team and their patients. Please be assured Bank Cottage already operates very strict cross infection protocols and policies.
As the supply of required PPE filters down to the dental community, practices will gradually start to re-open. Unfortunately it is inevitable that a number of dental practices will have difficulty in sourcing the correct PPE. As a consequence this will delay the opening of many practices beyond the governments’ stipulated return date of 8th June. Where practices do open, shortages of the correct PPE may limit the type of procedures that dentists and orthodontists will be able to offer their patients.
A transitional period will also be required as the practice adopts to the new SOP’s. These SOP’s will include guidance on social distancing measures which will ultimately reduce the numbers of patients we will be able to see in a given day and therefore during the initial phase of re-opening.
We ask for your patience during the transitional phase. We trust you will understand that we will need to prioritise those patients in pain and who have ongoing dental and orthodontic problems relating to the lockdown period. As a result, there may be initial delays to the provision of routine dentistry such as exams and cleans.
For those patients who pre-booked appointments prior to the lockdown period, please accept our apologies that even if your appointment date is following the date of re-opening, your appointment will need to be rescheduled. This is for several reasons including the requirement for staggering appointments to allow for modified cross-infection protocols, social distancing and to enable us to treat patients in pain and those with dental and orthodontic related problems during lockdown. We will however be working hard to resume a full service as soon as practicably possible.
In the meantime, if you or your child has an extreme problem which cannot wait, please contact the practice on 01454412053 and follow the recorded message. The message will provide details of how to access the emergency advice, including ways of trying to resolve the problem at home. Please also visit the British Orthodontic Society website on https://www.bos.org.uk for advice. There are some useful patient information videos and a fact sheet on common problems with braces and solutions to manage your brace at home.
You will no doubt be concerned about the implications for you or your child’s orthodontic treatment being suspended and we understand this. Please be aware that the main effect of suspending treatment will be that the overall length of your course of treatment will increase but the final result is likely to be the same and we will do our best to continue treatment in a timely fashion once the pandemic is controlled.
There are some important steps you or your child can follow to ensure the best results from orthodontic treatment are achieved:
Please do not attend the practice but if you require some advice please contact the practice on the the phone number above. Until you hear otherwise, please continue to wear your brace as you have been advised. If you have completed treatment and are wearing retainers, please continue to wear your retainers as advised.
May we take this opportunity to thank you for your ongoing support and patience over the coming weeks and months. We will endeavour to update you via our Bank Cottage website and Instagram page. If you do have any concerns in the meantime, please do not hesitate to contact the practice via e-mail: email@example.com.
We will be in touch and look forward to seeing you soon.
All the team at Bank Cottage
As a person with a fear of dentists who had not visited one in 8 years I can honestly say Dentist Tim Lindop and Nurse Lisa made me feel at ease. They were friendly and professional and I cannot recommend them highly enough. Tim took the time to thoroughly explain to me what he was going to do before beginning which took a lot of my anxiety away. After explaining my concerns Tim was very patient and understanding and the injections I received were very gentle. Excellent dental practice with exceptional staff, I won't be going anywhere else in future.