The Scheme responds to such requests on a wholly discretionary basis. This means that, whilst the Scheme aims to provide benefits in most cases, it has not obligation to provide any benefit unless the Scheme Manager (person appointed to administer the Scheme) first decides (in its’ sole and absolute discretion) that the Scheme should provide a benefit.
If your request for assistance is accepted by the Scheme Manager you will be eligible to receive benefit payments from the Scheme in the following situations* :
* up to the limits set by the Scheme and published from time to time.
You will also have 24 hour access to a worldwide dental emergency helpline.
Please note that there are some circumstances in which the Scheme is not designed to help and these situations are similar to exclusions under an insurance policy. These are explained in more detail in the Worldwide Dental Emergency Assistance Scheme Handbook. The Scheme Manager will look at each case individually to assess the request for a benefit. Certain restrictions and limitations may apply in the event that your request for assistance is accepted and it is possible that in some cases the Scheme Manager will decide to provide no benefit.
Please refer to the Worldwide Dental Emergency Assistance Scheme Handbook for full details.
As a person with a fear of dentists who had not visited one in 8 years I can honestly say Dentist Tim Lindop and Nurse Lisa made me feel at ease. They were friendly and professional and I cannot recommend them highly enough. Tim took the time to thoroughly explain to me what he was going to do before beginning which took a lot of my anxiety away. After explaining my concerns Tim was very patient and understanding and the injections I received were very gentle. Excellent dental practice with exceptional staff, I won't be going anywhere else in future.