Whilst you are a member of the Bank Cottage Dental Care Plan, should you suffer a dental trauma, a dental emergency or be diagnosed with oral cancer you will be eligible to make a request for assistance from the Worlwide Dental Emergency Assistance Scheme.
The Scheme responds to such requests on a wholly discretionary basis. This means that, whilst the Scheme aims to provide benefits in most cases, it has not obligation to provide any benefit unless the Scheme Manager (person appointed to administer the Scheme) first decides (in its’ sole and absolute discretion) that the Scheme should provide a benefit.
If your request for assistance is accepted by the Scheme Manager you will be eligible to receive benefit payments from the Scheme in the following situations* :
The cost of dental treatment by any dentist up to maximum of £10,000 for any one incident of dental trauma
The cost of emergency call-outs
The cost of pain relief or emergency temporary treatment
A specified amount for each complete 24 hour period of hospitalisation wholly or partly under the care of a consultant who specialises in dental or maxillofacial surgery
A specified amount if you are diagnosed with oral cancer and this is the primary cancer site
* up to the limits set by the Scheme and published from time to time.
You will also have 24 hour access to a worldwide dental emergency helpline.
Please note that there are some circumstances in which the Scheme is not designed to help and these situations are similar to exclusions under an insurance policy. These are explained in more detail in the Worldwide Dental Emergency Assistance Scheme Handbook. The Scheme Manager will look at each case individually to assess the request for a benefit. Certain restrictions and limitations may apply in the event that your request for assistance is accepted and it is possible that in some cases the Scheme Manager will decide to provide no benefit.
As a person with a fear of dentists who had not visited one in 8 years I can honestly say Dentist Tim Lindop and Nurse Lisa made me feel at ease. They were friendly and professional and I cannot recommend them highly enough. Tim took the time to thoroughly explain to me what he was going to do before beginning which took a lot of my anxiety away. After explaining my concerns Tim was very patient and understanding and the injections I received were very gentle. Excellent dental practice with exceptional staff, I won't be going anywhere else in future.
